WHAT IS TECHCENTER?

TechCenter is an online platform which connects you to Rokion's service experts. Once a user registers, TechCenter links directly to your specific Rokion battery powered truck. From there, users can access equipment health and performance reports, request technical support, view relevant safety and service updates, access online troubleshooting support, take advantage of dynamic parts ordering, and much more.

DATA COLLECTION

Through TechCenter Connect, mine staff can view and upload reports from their equipment's on-board Data Logger in real time. These Data Log reports offer the user insight into the performance and health of their equipment and allow Rokion engineers and vehicle service staff to develop equipment trends and preventative maintenance procedures.

FLEET MANAGEMENT

Every Rokion battery electric mining vehicle contains an onboard Data Logger which tracks important diagnostics information related to your specific truck. TechCenter processes the Data Logs and translates them into an easy-to-understand glimpse into a machine's health and performance. By utilizing this information onsite and managing any fault codes that may occur, a site can proactively attend to any equipment issues before they turn into significant equipment downtime.

SERVICE PORTAL

The TechCenter Service Portal allows users to access troubleshooting articles related to their equipment and to directly submit any unique problems they may be experiencing to Rokion service experts. After analyzing the issue, Rokion staff can then offer remote support or dispatch service staff to resolve the problem on site. Once the issue has been resolved, a record of that issue is saved within TechCenter and is used to facilitate Rokion’s continuous improvement efforts in developing future battery electric vehicles.

PARTS CATALOG

The TechCenter online parts catalog gives users access to on-demand parts ordering; ensuring a site has the parts they need when they need it.

Traditional parts catalogs can keep maintenance staff busy sifting through outdated documents searching for the correct information. The TechCenter parts catalog is serial number-specific, ensuring that a site never receives anything that is incompatible with their equipment.

For more information on how you can take advantage of the TechCenter platform, please contact Rokion.